Role Name: Dynamics 365 Business Analyst
Location: Atlanta, GA OR Chicago, IL (Onsite)
Start date: 12 Months
Role Overview
We are seeking a highly skilled Technical Business Analyst with expertise in retail banking and payment systems and handson experience with Microsoft Dynamics 365 applications This hybrid role bridges business needs and technical solutions ensuring successful delivery of banking and paymentrelated projects leveraging Dynamics 365
Key Responsibilities
Business Requirement Gathering Collaborate with stakeholders to elicit document and validate requirements for retail banking and payment processes
Azure DevOps Backlog Refinement Maintain and refine user stories acceptance criteria and prioritize backlog items for development teams
Solution Design Support Translate business needs into functional specifications for Dynamics 365 modules Finance Customer Service Payments
Process Mapping Optimization Analyze workflows identify gaps and recommend improvements aligned with industry best practices
Integration Data Management Support integration of Dynamics 365 with core banking systems payment gateways and thirdparty applications
Testing Quality Assurance Develop test cases coordinate UAT and ensure solutions meet functional and regulatory requirements
Documentation Training Prepare user guides process documentation and deliver training sessions for endusers
Compliance Security Ensure adherence to banking regulations PCI DSS standards and data privacy requirements
Required Skills Qualifications
Education Bachelors degree in Business Finance Computer Science or related field
Experience
o 5 years as a Business Analyst in retail banking or payments domain
o 3 years working with Microsoft Dynamics 365 Finance Operations Customer Engagement
Technical Skills
o Strong understanding of payment systems card processing and banking operations
o Familiarity with Azure DevOps API integrations data migration and SQL
Soft Skills Excellent communication stakeholder management and problemsolving abilities
Preferred Qualifications
Experience with Agile methodology and tools Jira Azure DevOps
Knowledge of ISO 20022 SWIFT and ACH payment standards
Microsoft certifications in Dynamics 365
Best Regards,
Vishal
vishal@smartcaliber.com
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