Job Description

Who we are:

We're a Southern California company at home in San Diego. SportRx started with a single thought, can we put high quality prescription lenses in our sunglasses? Our opticians figured it out, and for over 20 years we've specialized in custom prescription sunglasses for virtually every sport. Every day we dedicate ourselves to helping everyone see better.

Who we are seeking:

Are you always following the latest trends in eyewear, and are you fascinated with the way corrective lenses work in the athletic space? If so, we may have the right role for you. The ideal person must be able to work with our large base of customers by delivering quality optical care with outstanding and friendly customer service. You must be able to assist customers with eyeglasses fittings, you must also possess strong sales skills by demonstrating a high level of knowledge about our products and determining our customers' needs for eyewear so you can recommend specific accessories or enhancements.

What you will be doing:

• Providing excellent customer service in person, on the phone, text , email and through online chat.
• Interpret the results of eye examinations, using prescriptions written by Optometrists and Ophthalmologists
• Assist ing customers by r ecommending lenses, coatings, and frames to suit customers' needs Specific customers may need special eyewear for sports, occupational use, or various tints and anti-reflective coatings.
• Advising patients on frame weights, materials, styles, and colors
• Us ing prescription information from the doctor and the patient's preferences, face shape and other factors to help select the appropriate pair of eyeglasses, frames, and lenses.
• Giv ing product recommendations to patients based on their vision needs and lifestyle, such as frame construction, lens material and lens coatings.
• Provid ing education to customers about their eyewear needs.
• Anticipat e problems, explore underlying reasons for issues. Strives to develop solutions to ensure customer satisfaction.
• Perform work accurately and thoroughly.
• Remain ing knowledgeable about products offered and discussing available options.

What you will bring:

• 1- 2 years of experience in an optical setting .
• Basic understanding of sales principles and customer ser vice practices.
• Basic Math skills and cognitive ability .
• Proficiency with computers and Microsoft programs .
• Working knowledge of customer / market dynamics and requirements.
• Solid communication and interpersonal skills.
• A friendly and energetic personality with a customer service focus .
• Ability to perform under pressure and address complaints in a timely manner .
• Availability to work flexible shifts.
• Previous experience as an optician and/or ABO-certified preferred .

What we offer:

• Health Plan after 30 days- Many plans to choose from- PPO, EPO & HMO plans with wide networks.
• 401(k) matching- up to 5%.
• Dental insurance.
• Deep employee discounts- Who doesn't like a good discount?
• Flexible spending account.
• Paid Time Off 
• Training and career development.
• Supplemental Parental leave
• Great culture and super fun company-wide team-building events.
• Work-life balance- We care about our people and believe in equal parts work, play, and rest.
• Rewards & recognition- We value those who get it done!
• Fitness Center and a wonderful walking /bike path.
• Delicious snacks in the office.

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