Job Description

Role Overview

Sodexo is hiring a for a full time Patient Dining Call Center Manager position at Brigham & Women’s Hospital , located in Boston, MA . In this role, you will manage a team of approximately 40 employees in our Patient Call Center, and participate in all daily patient services operations.

Brigham and Women’s Hospital is a world-class academic medical center based in Boston, Massachusetts. A major teaching hospital of Harvard Medical School, Brigham and Women’s Hospital has a legacy of clinical excellence that continues to grow year after year.

From patient nutrition to hospital cafés, we create menus that promote healing, reduce waste, and improve satisfaction —for patients, staff and visitors alike. Bring your passion for patients to our food services team at Sodexo!

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

What You'll Do

• manage Sodexo’s Patient Dining Program for the Call Center, and daily meal rounding inclusive of service recovery
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient food service experience
• perform tray assessments to ensure food quality, presentation and tray accuracy
• uphold Sodexo standards and achieve successful regulatory inspections and audits
• direct supervision of hourly associates including employee development

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• experience with Healthtouch and/or EPIC (preferred)
• prior supervisory or management experience
• experience within a healthcare, hospitality or customer service focused environment
• excellent communication, leadership and customer service skills
• a strong commitment to excellence in all aspects of patient care

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

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