This is a remote position. THIS ROLE IS OPEN TO COLOMBIAN RESIDENTS ONLY.
Schedule:
9AM to 6PM EST
Monday to Friday
With 1 hour unpaid breaks
We are seeking a reliable, detail-oriented, and compassionate Virtual Assistant from Colombia to join our team as a Care Coordinator. The ideal candidate is fluent in English and preferably has a medical background or experience working in the medical department of a BPO company. In this role, you will serve as a key point of contact for patients, ensuring they receive timely communication, appointment scheduling, and follow-up care.
This is a remote position that requires a professional, proactive, and patient-focused individual who can handle administrative healthcare-related tasks with discretion and care.
Key Responsibilities:
Schedule and confirm patient appointments via phone, email, or scheduling platform
Make follow-up calls to ensure patients are adhering to care plans and attending scheduled visits
Provide reminders for upcoming appointments and address rescheduling needs
Maintain accurate records of all interactions with patients in the system
Coordinate with healthcare providers and departments to facilitate smooth patient experiences
Respond to patient inquiries in a professional and empathetic manner
Monitor communication channels (calls, emails, chat) for timely responses
Ensure HIPAA compliance and maintain strict confidentiality of patient information
Assist with other administrative support tasks as needed
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