Job Description

THE ROUSE ESTATE

POSITION PROFILE

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TITLE: Server, Suites

DEPARTMENT: Nutrition Services

SUPERVISOR: Suites Administrator

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Supervisor Signature Employee

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Human Resources Signature Date

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OBJECTIVE:

A Server's responsibility is to provide a warm, welcoming dining experience for residents and their guests by attending to all aspects of the dining environments and service.

1. Assist residents during meal time by helping residents locate their table, confirming their arrival and selection for the kitchen delivering meals, providing beverage service, etc. Servers also ensure the timely delivery of food and beverages by checking on residents periodically throughout the service time. 
2. Assists residents with submitting future menu selections including consideration of allergies or specific food requirements. Assures all residents have turned in their menus in a timely manner and answers questions about food and drink options.
3. Provides exceptional customer service with a pleasant demeanor.
4. Maintains clean, stocked, professional dining environment including drink station.
5. Promotes and assures adherence to strict sanitary controls and food safety to assure compliance with regulatory agency guidelines. Clears tables after meal service and sets tables for next meal. Cleans equipment, tables, chairs, service equipment, carts, and work areas by utilizing approved practices and cleaning agents.
6. They must have excellent listening skills and be detail-oriented since they have to understand exactly what people want. They also need to ask the appropriate questions to deliver the best service possible.
7. Employee is actively involved in continuous quality improvement within the Department and facility and demonstrated initiative on completion of daily tasks and is involved in teamwork efforts.
8. Demonstrate leadership, teamwork, and customer service in daily job duties.
9. Performs other related duties as assigned by authorized personnel or as may be required to meet emergency situations.

WORKING CONDITIONS:

1. May be exposed to hot/cold extreme temperatures in the kitchen, dish room, and storage areas.
2. Standing, lifting, bending, moving heavy objects, and walking are required.
3. Willingness to work beyond normal working hours, and in other positions temporarily, when necessary.
4. Involved with residents, family members, personnel, visitors, etc., under all conditions/circumstances.
5. May be subject to cuts, burns from equipment, hot foods, etc., throughout the work day.

QUALIFICATIONS:

EDUCATION: Must have a high school diploma, GED or pass assessment test. Candidates with high school diploma or equivalent and at least 18 years of age will have the opportunity to cross-train as a DCWI. 

EXPERIENCE:

1. Prior experience in health care field setting is helpful.
2. Prior experience working with the elderly is desirable.
3. Direct Care or Food service experience a plus.
4. On the job training is provided.

SPECIFIC REQUIREMENTS:

1. Attention to cleanliness and safety.
2. Patience and customer-oriented approach with excellent people skills with a friendly attitude
3. Responsible and trustworthy
4. Possess the ability to make independent decisions when circumstances warrant such action.
5. Possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
6. Possess the ability to continuously improve the quality of service.

PHYSICAL REQUIREMENTS:

1. Must be able to bend, stoop, reach, scrub, lift, stand, push, pull, and move intermittently throughout the work day.
2. Must be able to lift equipment and supplies up to 50 pounds.
3. Must be able to see to read instructions and work schedules.
4. Must be able to cope with mental and emotional stress of the position.
5. Must be able to work with cleaning chemicals to clean and sanitize dining equipment.

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