For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
We are looking for a creative and talented individual to join our team and make an immediate impact with a key automotive client. You will be successful if you are able to interpret business requirements and client briefs quickly, and translate them into elegant, creative solutions within required deadlines. Our account team manages multiple projects concurrently, and our learning strategist will too. He/she must be skilled at working with a team of project managers, e-Learning developers, instructional designers, and an account director. Our learning strategist must be exceptional at pitching creative concepts to clients, as well as communicating ideas and creating concepts for our MSX team. The ideal candidate will have a natural eye for design and be a prolific generator of dynamic ideas that connect with a variety of audiences. Projects may include:
The design and development of brand-new workshops.
Writing briefs and communications copy designed for a specific learner audience.
Spearheading content and creative strategy for both small and large projects.
Harnessing brand design, providing art direction and managing continuity.
Learning technologies employed by the client.
Customer journey mapping, design thinking, and data analysis.
Day to Day Responsibilities
Lead the ideation, design, and delivery of Automotive Retail training. Initiatives include brand and cultural immersion, performance-driven process improvement and customer experience excellence, for Sales, Service and BDC’s.
Guide the delivery of virtual and in-person training, considering environment, creative and communications approach.
Distill abstract business concepts and client needs into refined creative solutions.
Take responsibility for the creative vision and the standard of output from the team.
Conduct brainstorming sessions with account team to produce fresh, innovative work that translates complex ideas into compelling materials and digital experiences for learner audiences.
Effectively convey creative ideas to clients and team members with confidence and clarity.
Ensure that all creative output is consistent with the client’s brand and aligned with client’s objectives.
Conceive and implement concepts, guidelines, and strategies, overseeing projects to completion.
Design presentation approaches and content outlines, directing layout, design, and copywriting.
Develop and implement performance improvement strategies, analyzing performance metrics and data to identify areas of improvement, and evaluating the effectiveness of these initiatives.
Conduct market research and analysis to ensure creative strategies are best-in-class.
Ten years of relevant experience, with five or more years as a creative strategist in an agency and/or learning setting.
Experience as a copywriter, graphic designer, or production artist.
Experience creating integrated content across digital, social, mobile, offline, and print.
Outstanding written and interpersonal skills to communicate creative vision, concepts, and solutions clearly and effectively to internal teams and clients.
Proven ability to work with clients to understand detailed requirements and build a creative vision that matches client objectives.
Experience working effectively in a cross-functional team, including synthesizing abstract ideas into concrete design implications.
Proven track-record of successfully leading projects in a fast-paced and dynamic environment.
Proficiency in Microsoft Word, Excel, Outlook, Adobe Creative Cloud, and PowerPoint to create high-quality messaging, with structure and format.
Bachelor’s degree (or equivalent) in fine arts (preferred), graphic design, visual communication, typography, instructional design, instructional technologies, or a related subject, or equivalent professional experience.
Experience creating learning solutions for automotive retail.
Specialties in one or more of the following: learning and communication strategy, curriculum development, instructional design, coaching and consulting.
Self-starter with an entrepreneurial and highly responsive spirit.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $100k to $125K based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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